Location: NYC The VP, Group Account Supervisor will operate on multiple levels, both internally and externally, to strategically manage the brand, product, agency product team and especially external client relations. Qualifications:
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Primary Job Responsibilties:
General Responsibilities:
Financial Responsibilities:
Client Service Responsibilities:
Additional Responsibilities:
Management Responsibilities:
Vice-President Responsibilities:
- Demonstrate "Big Picture" thinking view of Brand and business and provide strategic contributions to success of Brand
- Aid in the construction of a marketing plan and contribute to a successful pitch
- Lead strategic and tactical planning process
- Aggressively monitor and understand the competitive landscape, both strategic and creative
- Seek opportunities to showcase agency work among current and prospective clients
- Seek opportunities to grow business within current accounts and into new accounts connected with that client.
- Manage expectations of both the agency staff and client to ensure a positive, productive atmosphere
- Demonstrate ability to adapt to various client corporate cultures
- Keep senior management briefed on account activities
- Continue to refine skills in strategy and the business planning process
- Demonstrate comprehensive understanding of client's business and actively seek opportunities for further account development
- Determine adequate distribution of creative manpower according to brand projects and their urgencies
- Demonstrate mastery of scientific category and competitive data
Financial Responsibilities:
- Demonstrate the fiscal acumen to lead a profitable account
- Aggressively monitor fee performance to encourage/ensure profitability
- Demonstrate ability to determine and negotiate budget needs, produce accurate and timely fee reconciliations, and provide input to development of the fee
Client Service Responsibilities:
- Ensure that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free
- Vigilantly seek to optimize both Agency services and internal resources
- Keep abreast of marketing/advertising and brand-specific trends in order to offer added-value to the client/creative product
- Articulate agency POV without being afraid to take a stand
- Strategically problem solve for discrepancies between client and agency
- Establish credibility with clients at all levels and embody service-oriented attitude
- Become trusted and integral strategic advisor to the client team
- Uphold Agency quality standards in servicing the Client
Additional Responsibilities:
- Communicate effectively and professionally both internally and externally
- Demonstrate good problem-solving and interpersonal skills
- Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately
- Remain calm despite high pressure situations
- Project a professional, positive attitude toward peers and clients within the department and the agency
- Maintain accurate time sheets
- Foster a positive team atmosphere demonstrating respect for peers and supervisors
- Assist other members of department/team as needed when workload allows
- Foster senior level partnerships with creative/account colleagues
- Act as a positive role model for agency at client and industry events
Management Responsibilities:
- Assign work to assure project deadlines are met
- Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized
- Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers
- Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs
- Provide constructive and direct ongoing feedback to direct reports
- Evaluate performance of direct reports and complete and deliver performance reviews
- Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions
- Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts
- Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head
- Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc.
Vice-President Responsibilities:
- Act as an advocate of XYZ; make decisions with the Agency’s and employees’ best interest in mind
- Embody the four core values: commitment, collaboration, creativity and code of ethics
- Provide leadership within his/her department as well as across the Agency
- Proactively provide suggestions that impact agency policy and operations
- Demonstrate support of the Agency’s goals and mission
- Present a professional and positive image of XYZ both internally and externally
- Identify, recruit, train and develop talent
- Motivate direct reports, and act as a mentor to all within Agency
- Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager
- Uphold the Company Values (the 4 C’s) in all decisions and interactions